Frequently asked questions
What is the return policy?
United States:
We offer a 30-day return policy for orders shipped within the U.S.
Other Countries:
We offer a 7-day return policy for international orders.
To be eligible for a return, the product must be in good condition, unused, and suitable for resale.
Please note:
For returns that are not due to product quality issues, return shipping costs are the responsibility of the customer.
How to Request a Return
Please contact us at hello@wondertrek.com to request a return.
Once your request is approved, our customer support team will provide you with the return address.
Ship the product back according to the provided address and send us the return tracking information.
After we receive and inspect the returned item, we will process your refund accordingly.
Refund Method: The refund will be processed back to your original payment method. Processing time is approximately 5-10 business days.
How much does shipping cost?
We cover all shipping costs, import duties, and taxes. You won't be charged any additional fees at delivery.
Do I need a subscription to play games after purchasing the product?
No subscription required. All games are included with your purchase.
When will I get my order?
1. Order Processing:All orders are processed and leave our warehouse within 1-3 business days (excluding weekends and holidays).
2. Worldwide Shipping:5-12 business days
Shipping times begin after your order has been shipped.
3. Order Tracking:You will receive an email with a tracking number once your order has shipped, so you can follow its journey every step of the way.